Shipping Policy
Thank you for visiting and shopping at RemeVerse.
Domestic Shipping Policy
Shipment processing time
All orders are processed and shipped within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 3:30 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates
*Free shipping on all orders in the U.S., including Alaska and Hawaii.
Shipment to P.O. boxes or APO/FPO addresses
RemeVerse ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damaged or Lost
For any products damaged or lost during shipping, please contact us at Info@RemeVerse.com or 615-647-0900.
International Shipping
We currently do not ship outside the U.S.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by our carrier. If we cannot validate the address, we will try to contact you to provide an updated address. If we cannot update the address, the order will be canceled and refunded. Please note: RemeVerse will not be held responsible if the wrong shipping address was entered at checkout and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. We will replace or refund your order as soon as possible. We’re here to help! Please call us at 615-647-0900 or alert us at Info@RemeVerse.com.
